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First Call 211

Who We Are

First Call 211 is a free, confidential community service. Our mission is to provide useful information to the public and to help you find exactly what you need. Whether the issue you’re dealing with is simple or complex, we are here to help! Our up-to-date database allows us to search through local services and match your needs to the proper organizations and agencies to connect you to the help you need.

How It Works

2-1-1 is a direct digit line to the information and referral services. Much like how 9-1-1 is a three-digit dialing that focuses on emergency services, First Call 211 focuses on non-emergency community information. A staff member will assist you throughout the call to define the nature of the inquiry, and explore possible solutions together.

To best assist you, a staff member may ask questions (such as age, zip code, and status of others in the household) to help determine eligibility and direct you to the right services. All information shared during a call is confidential.

Our First Call 211 staff is trained and nationally certified to guide callers through the complex human services network. Sometimes situations can seem so overwhelming that it can be hard to see a solution. If you don’t know where to turn or who to call, start with First Call 211.

Alternate Line: 419.522.4636   Toll-Free: 877.795.2111
Available 24 hours a day 7 days a week by telephone.

Walk-In Services

Calling us isn’t your only option. First Call 211 of Richland County has walk-in services available from: 9:00 AM-4:00 PM Monday through Friday at our office.

We are located at 36 West Third Street Mansfield, OH 44902. Just across the street from the Main Library. You can just walk in to our offices, and we’ll be happy to help you find what you’re looking for, answer questions, and direct you to the right resources in the community. 

Text Services

Just grab your phone and text your zipcode number to:


Connect to a real person who can help direct you to the resources you might need.

What We Can Help You With

  • Food Pantries and Community Meals
  • Housing/Shelters
  • Financial Assistance Information
  • Utility Assistance
  • Transportation Options
  • State and Local Government Offices
  • Consumer Protection/Consumer Education
  • Seasonal Assistance
  • Abuse Reporting
  • Food/Nutrition Programs
  • Immunizations/Health Care and Screening

Food Resources

Free Meal Calendars

          Rev. 5/31/2024

Mental Health, Recovery, & Other Health Related Resources

  • Counseling, treatment, and therapy services for mental illness and addiction in our area here.
    Rev. 1/01/23

Current Community Resource Lists

Organizations interested in being added to the community resource database are invited to view the Inclusion/Exclusion Policy.  For further information or to request resource database forms, call 419-522-4163.