Branch Clerk III-Bellville, Lexington, Madison, Lucas, Ontario, and Plymouth Branches part-time

Position Summary

Salary: $12.00/hr to start [This is a part-time job, 20 hours a week, hours vary]
Grade: 12; FSLA non-exempt [hourly]
Reports to: Branch Manager
Posted through: 3/3/2021

Applications will be accepted until 5:00 p.m. on Wednesday, March 3, 2021.

Applications can be found on our website or at any MRCPL location. Please print, complete and submit application with current resume to any branch location or to the Business Office, 43 W Third St, Mansfield OH 44902.

This is 5 separate postings for different Branch locations. Please specify which branch is being applied for when filling out the application.

POSITION SUMMARY: Under direct supervision of the Branch Manager, the Branch Clerk assists with the daily and varied operations of the Branch, including opening and closing the building, moving, processing, shelving and retrieving materials, and circulation duties. The position requires considerable positive interaction with the public.

Qualifications

High school diploma or equivalent
Clerical work experience is helpful
Basic computer skills and ability to use Microsoft Office, internet and email
Ability to read, write, speak and understand English
Reliability and above average work attendance with ability to work flexible schedule including day, evening and weekend hours
Physical requirements: Engage in extended periods of sitting, standing, walking, bending, stooping, kneeling, twisting/turning and stretching to shelve materials throughout the library on shelves of varying heights from above shoulders to below knees. Engage in intermittent periods of climbing stairs, typing and viewing computer monitors, lifting and carrying equipment and materials occasionally weighing 40 – 60 pounds and pushing loaded book trucks weighing 75 – 100 pounds or more on tile or carpet. Must be able to use hands and fingers to grasp, handle and manipulate materials and operate tools and controls, including computers, phones and office equipment. Occasionally required to get on hands and knees to look for materials that have fallen under the shelves or use stool 14 ½ inches from ground to reach upper shelves. Must also shovel snow and salt pavement as needed and pick up trash around outside of Library if needed. May be required to climb stepladder occasionally and sweep, mop or run vacuum.
Favorable results of pre-employment background check.
Reliable transportation in order to meet work requirements. Travel within Richland County is required.
Required at time of hire: proof of eligibility to work in the United States.

Knowledge, Skills, and Abilities:

Knowledge of Library policies, procedures and operations, including emergency response (acquired after hire)
Knowledge of safe work practices and safe lifting techniques (acquired after hire)
Knowledge of Dewey Decimal System and alphabetization principles
Ability to sort, file and read numbers and letters alphabetically and numerically
Ability to analyze basic reference questions, assisting or referring customers appropriately
Ability to simultaneously manage duties and complete work with multiple interruptions and distractions
Ability to understand and follow specific instructions.
Ability to work independently in the absence of close supervision.
Ability to prioritize work and efficiently carry out assigned tasks and projects.
Ability to perform tasks in areas where seating is not provided, unless reasonable accommodation is requested.
Ability to remain mentally alert, focusing attention on detail and accuracy.

Essential Core Competencies

All MRCPL employees are expected to continuously demonstrate the following

Basic computer skills with demonstrable ability to use applications in Windows environment including Microsoft Office products, internet use and email
Ability to efficiently, effectively and positively meet the library needs of internal and external customers
Ability to use good judgement and common sense when making decisions, based on Library policies and procedures, to the best interest of the Library, staff and public
Ability to communicate effectively, both orally and in writing
Ability to adapt and adjust to changing situations
Ability to troubleshoot and correct basic technology problems
Awareness of community events, resources, attractions and demographics
Understanding of applicable local, state and federal laws and the ability to communicate this information to staff and customers and ensure the Library’s compliance
Knowledge of and ability to use the content of the Library’s website, online catalog and Integrated Library System
Awareness of the attributes and library needs of particular customer groups and the ability to apply that knowledge through materials, services and programming
Understand and support the Library’s role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual (Intellectual Freedom)
Ability to identify and prioritize work needs
Ability to establish and maintain effective working relationships with supervisor and other staff members and work collaboratively with others to achieve organizational goals and objectives
Knowledge of and compliance with the Ohio Ethics Law and the Code of Ethics and values of the Library
Ability to promote and support the fundamental purpose of the public library, its mission, vision, culture and structure.

Essential Tasks and Responsibilities

Note: The duties listed below illustrate but do not limit the tasks performed by persons in this classification.

Consistently provide superior customer service.
Exhibit professional, courteous and approachable demeanor at all times.
Handle multiple interruptions at once, sustaining productivity and accuracy.
Maintain confidentiality of customer records in accordance with Library policy and Ohio law.
Provide direct service to customers by checking materials in and out and renewing such materials.
Follow Branch procedures and address issues related to them.
Issue new and replacement Library cards, completing paperwork associated with the cards.
Register customers and update their registrations, using paper forms and the online circulation system.
Collect fines and payments for lost or damaged materials and issue refunds as appropriate and accurately make change as needed.
Assist customers with basic computer needs, such as helping with word processing, online forms, apps, etc.
Assist customers in the use of online catalogue, online resources, copier and any other equipment at the Branch location.
Contribute to bulletin boards and displays as assigned.
Quickly and accurately, sort and arrange materials in appropriate sequences, load book truck for shelving and shelve books in proper locations as assigned.
Shelf read as assigned.
Process materials from book drops, as assigned.
Maintain various paper files, as assigned.
Handle customers’ routine circulation questions and concerns, in person or by telephone.
Evaluate damaged materials for repair and charges.
Register customers for Golden Buckeye cards.
Receive and distribute daily delivery materials, including performing related paperwork and other tasks.
Assist with opening and closing procedures, as assigned.
Perform various tasks associated with the Summer Library Program (SLP) and with any other Library-sponsored programs.
Assist with the organization and maintenance of Branch materials.
Work Sunday rotation at Main Library or another branch location as scheduled.
Compile and report daily, weekly, monthly statistics, as assigned.
Clean up bodily fluids as necessary following MRCPL procedures.
Maintain regular and predictable attendance.
With reasonable accommodation, meet the physical requirements, and perform essential tasks and responsibilities reliably within 6 months of on-the-job experience and training.

Additional Tasks and Responsibilities

Note: The duties listed below illustrate but do not limit the tasks performed by persons in this classification.

Make minor cataloging changes, when assigned by the Branch Manager.
Weed materials under the direct supervision of the Branch Manager.
Assist with moving furniture and equipment, as needed.
Search shelves for missing items or materials claimed to have been returned.
Contact customers regarding items damaged or missing from returns.
Adhere to, support, and effectively implement Administration and Board policy, procedures and core values
Attend meetings as scheduled by the Branch Manager and Branch and Youth Services Administrator.
Attend Staff Development Day, and additional workshops and seminars as assigned.
Perform additional tasks as required by the upward chain of command, which moves from the Branch Clerk to the Branch Manager to the Branch & Youth Services Administrator to the Deputy Director to the Director.

This is an alert bar. Due to COVID-19, face covering required in all MRCPL buildings. Thank you for your cooperation!

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