2-1-1 is a direct digit line to the information and referral services. Much like how 9-1-1 is a three-digit dialing that focuses on emergency services, First Call 211 focuses on non-emergency community information. A staff member will assist you throughout the call to define the nature of the inquiry, and explore possible solutions together.

To best assist you, a staff member may ask questions (such as age, zip code, and status of others in the household) to help determine eligibility and direct you to the right services. All information shared during a call is confidential.

Our First Call 211 staff is trained and nationally certified to guide callers through the complex human services network. Sometimes situations can seem so overwhelming that it can be hard to see a solution. If you don’t know where to turn or who to call, start with First Call 211.

Alternate Line: 419.522.4636   Toll-Free: 877.795.2111
Available 24 hours a day 7 days a week by telephone.