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Curbside Pick Up

Now offering Curbside Pick Up at all 9 locations! To take advantage of this service, please place your requested items on hold through our online catalog or call your local library location to request items.  Once you have received a notification that your items are available for pick-up, come to your selected location for curbside pick-up. There will be marked signs with further instructions at each location.

CURBSIDE FAQs


What is Curbside Pick Up?

Curbside service allows customers to pick up library materials that have been placed on hold. Each MRCPL location will have a designated curbside pickup location clearly marked by signage for service during the closure.


How can I pick up materials that I've placed on hold?

MRCPL will offer Curbside Service for customers at all 9 of our locations. Library staff has worked diligently to develop procedures for curbside service that follow social distancing protocols while effectively serving library customers.  Curbside pick up will be available during open hours at all locations.  Check your local library location page for current hours.


How do I use the curbside pickup?

Two options are available to place a hold on materials: 

1. Place items on hold using the online library catalog. Identify preferred library pickup location.
2. Call your local library location and speak to our staff to request items for pickup. 

-Once your hold is placed, library staff will prepare your items for pickup.  You will receive a notification when your materials are available.
-Go to the library’s designated curbside pickup location marked by signage.
-You will need to have your library card when you arrive to pick up your items. 
-When you arrive at the library’s curbside pickup location, call the number listed on the sign for further instructions. Pickup locations for drive-up will be clearly marked and social distancing procedures will be strictly followed.
-Wait for the delivery of materials. Remain in your vehicle or keep at least 6 feet away from the table until library staff has delivered your items and moved away from the pickup area. Then you may approach and pick up your library materials.

Walk-up services are also available at most of our locations. Follow the instructions on the marked sign. Please keep at least 6 feet of distance between customers until library staff has delivered your items and moved away from the pickup area. Then you may approach and pick up your library materials. 


Will I be able to put all library materials on hold and pick them up curbside?

At this time, not all items in our Library of Things will be available for curbside pickup. If you have questions about the Library of Things items, feel free to ask a library staff member to help clarify.


Can I get a new library card via curbside service?

Unfortunately, at this time, we will not be able to issue new MRCPL cards via curbside service. You can sign up for an eCard anytime to use for our many digital resources 

 

How do I return library materials?

While the drop boxes are preferred for most returns, we can accept a small number of returns at the curbside pickup locations. This is reserved for customers who have items that are not able or allowed to be put in the drop boxes or if you are using the curbside service to pick up your holds and have returns with you. If you have a large number of items to return we request that you place them in the drops (even if utilizing curbside services).


I have a question about my account.  Is there anyone that can help me?

Yes. If you have any questions about your account or how to access digital resources please email support@mrcpl.org or call your local library location.

  

Main Library

43 West Third Street
Mansfield, OH 44902
(419) 521-3100

Open Hours

Temporary Main Library Hours:
Mon. & Wed: 10 AM - 8 PM
Tue. & Thu.: 10 AM - 6 PM
Fri: 10 AM - 5 PM
Sat: 10 AM - 2 PM

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