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Gmail Users - Check Your Spam Folder!

Jean Ruark July 03, 2019

 

Since MRCPL switched catalog servers, Gmail may no longer recognize notices sent from the Library.
If you have recently had a disruption in receiving notices from the Library- these notices may be hiding in your Spam folder. Notifications about holds, due dates, overdue items, and auto-renewals are likely going to Spam in Gmail accounts. (Possibly other email account providers too - we've just been made aware of the issues with Gmail.)
To fix this, you can do the following:
  1. Go to the Spam folder in your Gmail account.
  2. Right-click on the sender's name (it probably says "Main Library")
  3. Find "Not Spam" on the list, and click  - the email will be moved to your Inbox.
OR:  
  1. Open an email from the library that you found in your Spam folder.
  2. In the top left corner of the opened message,  click on "Not Spam".
To make sure all future emails from the Library do not go to Spam:
  1. Mouse over the Library name in an email in your Spam folder.
  2. View the full contact email info.
  3. Below the contact info find "Add to Contacts".
  4. Click on "Add to Contacts".

If you have any difficulties or questions, don't hesitate to contact anyone at your local library.

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