PIN - Personal Identification Number

By Jean Ruark

August 10, 2012

PIN - what is it? Mine doesn't work. I don't know what my PIN is. Can you send it to me? Do I need one to access my Library Account online? I want to check out ebooks - how can I get a PIN?

We get these questions often, so here are the answers. For additional info, check these pages of our web site:
Library Card & PIN
e-books, e-readers and M/RCPL

A PIN is a Personal Identification Number, used to electronically identify each user. You may choose yours when you set up your library card account, or it may have been assigned to you when we began to offer electronic access. If you didn't choose your PIN, chances are it will be the last 4 digits of the phone number you used when you applied for your library card. If that doesn't work, or you don't know or can't remember which phone number you used, you will need to have your PIN reset.

No, we cannot send your PIN to you via email, and we can't tell you what your PIN might be. Once a PIN is set, it is encrypted and staff members cannot see the number. A customer has to come into a library location, or call a location to reset a PIN. You must have your library card number in hand when you call.

You need a PIN to use electronic resources at your Library. Electronic resources include our online catalog (you need it to reserve books or movies or music) and your user account, ebooks and eaudiobooks, many of our electronic databases available through our web site and access to the public computers at all library locations.

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